Inspection and verification
1. Check the validity of the customer's complaint.
2. Visually inspect for obvious mechanical and electrical problems.
Mechanical factors | Electrical Factors |
3. If an obvious cause of a problem you identified or described by the customer is found, correct it before proceeding to the next steps (if possible).
4. Use an approved diagnostic system or scan tool (tester), to retrieve all DTCs before referring to the Symptom Table or DTC Index (DTC).
Clear all DTCs after troubleshooting.
Symptom table
sign (general) | sign (specific) | Possible reasons | Operation |
Lack of launch | Engine won't crank | Make sure the security system is disabled. Check the operation of the ECM relay. For information about the battery and a description of the checks on the starting system, see the relevant section of the workshop manual. Check if the engine turns by hand. | |
Lack of launch | Engine cranks but won't start | Check the level and condition of the fuel. For ignition and fuel system checks, refer to the appropriate section in the workshop manual. Refer to the guided diagnostic routine on the approved diagnostic system for CKP sensor and wiring harness checks. If an ECM malfunction is suspected, refer to the warranty policy and procedures manual. | |
Lack of launch | Engine cranks and flashes but won't start | For purge valve, fuel system, and ignition system checks, refer to the appropriate section in the workshop manual. | |
Difficulty starting | Cold start difficulties | For battery information, refer to the appropriate section in the workshop manual. Refer to the guided diagnostic routine on the approved diagnostic system for CKP sensor and wiring harness checks. For EGR system, fuel system, and purge valve checks, refer to the appropriate section in the workshop manual. | |
Difficulty starting | Hot Start Difficulties | Injector and fuel system checks are described in the relevant section of the workshop manual. For fuel temperature sensor, IAT sensor, MAF sensor, and purge valve checks, refer to the guided diagnostic routines in the approved diagnostic system. Ignition system checks are described in the appropriate section of the workshop manual. | |
Difficulty starting | Difficulty starting after a hot soak (the vehicle remains stationary for a while after the engine has reached operating temperature) | Injector and fuel system checks are described in the relevant section of the workshop manual. For fuel temperature sensor, IAT sensor, MAF sensor, and purge valve checks, refer to the guided diagnostic routines in the approved diagnostic system. Ignition system checks are described in the appropriate section of the workshop manual. | |
Difficulty starting | Engine cranks too fast/slow | Check compression. For information about the battery and a description of the checks on the starting system, see the relevant section of the workshop manual. | |
Engine stalls | Engine stalls shortly after starting | Check engine ventilation system. Check the operation of the ECM relay. For MAF sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. For information on checking the ignition system, information about the air intake system and fuel lines, see the relevant sections of the workshop manual. | |
Engine stalls | Engine stalls when braking | Check the operation of the ECM relay. For TP sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. | |
Engine stalls | Engine stalls at steady speed | Check the operation of the ECM relay. For CKP sensor and TP sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. | |
Engine stalls | Engine stalls when cruise control is on | ECM relay | Check the operation of the ECM relay. |
Engine stalls | Engine stalls when maneuvering | Check the operation of the ECM relay. For TP sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. For information on the accessory drive and gearbox, refer to the appropriate section in the workshop manual. Check for CAN DTCs. | |
Poor overall vehicle handling | Engine acceleration lag/poor acceleration | For information on checking the fuel pump, fuel lines, injectors and air intake system, refer to the appropriate section in the workshop manual. For TP sensor and throttle motor checks, refer to the guided diagnostic routines on the approved diagnostic system. For ignition system and EGR system checks, refer to the appropriate section in the workshop manual. Check for DTCs for HO2 sensors, refer to the DTC Index. For gearbox information, refer to the appropriate section in the workshop manual. Check the movement of the accelerator pedal. For APP sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. | |
Poor overall vehicle handling | Backfires in the engine. | For information about the fuel pump, fuel lines and air intake system, refer to the appropriate section in the workshop manual. For MAF sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. Check for DTCs for HO2 sensors, refer to the DTC Index. Ignition system checks are described in the appropriate section of the workshop manual. For VCT and APP sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. | |
Poor overall vehicle handling | Engine Jerks | For information about the fuel pump and fuel lines, refer to the appropriate section in the workshop manual. For MAF sensor, TP sensor, and throttle motor checks, refer to the guided diagnostic routines in the approved diagnostic system. Ignition system checks are described in the appropriate section of the workshop manual. | |
Poor overall vehicle handling | Detonation / knocking in the engine | For KS electrical circuit checks, refer to the guided diagnostic routines on the approved diagnostic system. For information about the fuel pump and fuel lines, refer to the appropriate section in the workshop manual. For MAF sensor checks, refer to the guided diagnostic program on the approved diagnostic system. Check for DTCs for HO2 sensors, refer to the DTC Index. For information about the air intake system, refer to the appropriate section in the workshop manual. For VCT system checks, refer to the guided diagnostic programs on the approved diagnostic system. If an ECM malfunction is suspected, refer to the warranty policy and procedures manual. | |
Poor overall vehicle handling | Lack of throttle response | For APP sensor, TP sensor, and throttle motor checks, refer to the guided diagnostic routines in the approved diagnostic system. | |
Poor overall vehicle handling | Delayed operation or deactivation of cruise control | Check the message center for a default message. For cruise control system switches, refer to the appropriate section in the workshop manual. For TP sensor checks, refer to the guided diagnostic program on the approved diagnostic system. Check for CAN DTCs. | |
Poor overall vehicle handling | Poor throttle response | For APP sensor, TP sensor, ECT sensor, and MAF sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. Information about the gearbox, air intake and ventilation system checks are given in the appropriate section in the manual for service stations. | |
Poor overall vehicle handling | The engine management system has moved to default values, warning lamp and messages. Please refer to the instruction manual. | For TP sensor, MAF sensor, and ECT sensor checks, refer to the guided diagnostic routines on the approved diagnostic system. |
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