Detailed check G830888p1: The phone does not work when in the holder
G830888t1: Phone specification
1. Check your phone model and software version
Is the phone and software version listed as approved by Land Rover (present on GTR)?
Yes - Go to detailed check G830888t2.
No - If necessary, update the phone and/or phone software.
G830888t2: Substitution of a working phone
1. Connect a known-good phone to the holder and check operation.
System works with old phone (e.g. 6230), but not working with new phone (e.g. 6230i)?
Yes - Download the latest software to the phone control module using the approved diagnostic system to connect all phones.
No - Go to detailed check G830888t3.
G830888t3: Good holder substitution
1. Connect a known-good mount to your vehicle.
Does the phone work with a known good holder?
Yes - Replace holder.
No - Go to detailed check G830888t4.
G830888t4: Phone charge
1. Insert your phone into the holder.
The phone starts to register battery charging (if not fully charged)?
Yes - Go to detailed check G830888t5.
No - Checking the connectors and wiring of the holder. Refer to the electrical manual.
G830888t5: Phone message
1. Check your phone for informational messages.
The phone shows the message 'ENHANCEMENT NOT SUPPORTED' (EXTENSION NOT SUPPORTED) after installation in the holder?
Yes - The phone is not compatible Replace the phone.
No - Go to detailed check G830888t6.
G830888t6: Bluetooth link
1. Without removing the phone from the holder, check the operation of Bluetooth.
Does the phone work via Bluetooth?
Yes - Go to detailed check G830888t7.
No - Replace your phone.
G830888t7: Control module checks
1. Check the phone control module for signs of water intrusion.
Phone control module showing signs of water intrusion (e.g. traces of corrosion on the terminals)?
Yes - Repair/replace as necessary and recheck.
No - Go to detailed check G830888t8.
G830888t8: Wiring harness checks
1. Check the electrical circuits of the telephone system for damage. Refer to the electrical manual.
Is there any damage to the phone's electrical circuit?
Yes - Repair/replace as necessary and recheck.
No - For further assistance, contact your Land Rover Dealer Technical Support (DTS) or in "hotline" pre-warranty approval (WPAP).
Detailed check G830888p2: Problems with Bluetooth
G830888t9: Phone specification
1. Check your phone model and software version
Is the phone and software version listed as approved by Land Rover (present on GTR)?
Yes - Go to detailed check G830888t10.
No - If necessary, update the phone and/or phone software.
G830888t10: Phone connection
1. Check if the phone has been connected to the car.
Does the phone have an electrical connection to the car?
Yes - Go to detailed check G830888t11.
No - Connect your phone to the car according to the instructions in the owner's manual.
G830888t11: Bluetooth functionality
1. Connect your phone manually using the Bluetooth menu.
Can I connect my phone manually using the Bluetooth menu on my phone?
Yes - Go to detailed check G830888t12.
No - Remove 'LAND ROVER' from the phone's Bluetooth menu and connect your phone again according to the instructions in the owner's manual.
G830888t12: Connection/pairing problems
1. Check your phone for messages related to connection/pairing
Is the connection/negotiation problem still present?
Yes - Remove and replace the phone battery, then check again.
No - Go to detailed check G830888t13.
G830888t13: Wiring harness checks
1. Check the electrical circuits of the telephone system for damage. Refer to the electrical manual.
Is there any damage to the phone's electrical circuit?
Yes - Repair/replace as necessary and recheck.
No - Go to detailed check G830888t14.
G830888t14: Phone charge status
1. Check your phone's state of charge.
Is the phone sufficiently charged?
Yes - Go to detailed check G830888t15.
No - Charge your phone.
G830888t15: System crash on incoming call
1. Check for customer complaints regarding system shutdown when signals fail (only for Motorola V3)
Does the system lock when the phone signal is lost during a call?
Yes - Download the latest software to the phone control module using an approved diagnostic system (possible to be replaced by the customer).
No - Go to detailed check G830888t16.
G830888t16: PIN verification
1. Insert the phone back into the holder.
Does your phone ask for a Bluetooth PIN every time you connect? (2121)
Yes - Download the latest software to the phone control module using an approved diagnostic system.
No - Go to detailed check G830888t17.
G830888t17: Good Holder Substitution
1.
NOTE: Make sure the phone automatically connects via Bluetooth after turning the ignition off and on (the MOST bus must be completely disconnected before the ignition is switched on again).
Connect a known-good holder and check operation.
Does Bluetooth work correctly after plugging and unplugging a known-good phone holder?
Yes - Replace the phone holder.
No - Go to detailed check G830888t18.
G830888t18: Control module checks
1. Check the phone control module for signs of water intrusion.
Phone control module showing signs of water intrusion (e.g. traces of corrosion on the terminals)?
Yes - Repair/replace as necessary and recheck.
No - For further assistance, contact your Land Rover Dealer Technical Support (DTS) or in "hotline" pre-warranty approval (WPAP).
Detailed check G830888p3: Phonebook not downloading via Bluetooth?
G830888t19: Phone specification
1. Check your phone model and software version
Is the phone and software version listed as approved by Land Rover (present on GTR)?
Yes - Go to detailed check G830888t20.
No - If necessary, update the phone and/or phone software.
G830888t20: Phone functionality
1. Make sure your phone supports the phone book download function. Refer to manufacturer's website or owner's information.
Does the phone support downloading the phone book?
Yes - Go to detailed check G830888t21.
No - The phone book is not displayed on the information head unit of the car (IHU).
G830888t21: Phone book storage location
1. Check the phonebook storage location (SIM card or phone memory).
Are all contacts stored only on the SIM card?
Yes - Copy the contacts to the phone memory and check again.
No - Go to detailed check G830888t22.
G830888t22: Bluetooth setting
1. Check the auto connection function settings in the Bluetooth menu.
Authorization (automatic connection) for 'LAND ROVER' in the phone's Bluetooth menu is set to YES (YES)?
Yes - For further assistance, contact your Land Rover Dealer Technical Support (DTS) or in "hotline" pre-warranty approval (WPAP).
No - Replace selection with "YES" (YES) and recheck.
Detailed check G830888p4: Phone system audio line performance problems
G830888t23: Phone specification
1. Check your phone model and software version
Is the phone and software version listed as approved by Land Rover (present on GTR)?
Yes - Go to detailed check G830888t24.
No - If necessary, update the phone and/or phone software.
G830888t24: Microphone operation
1. Check the operation of the system microphone. On vehicles prior to model year 2007, use a voice command to change radio settings and confirm microphone operation. On vehicles after model year 2007, contact GTR for a microphone test procedure.
Does the microphone work?
Yes - Go to detailed check G830888t25.
No - Refer to the electrical manual and check the microphone circuit. Repair/replace as needed.
G830888t25: Microphone location
1. Make sure the microphone is in the correct position (to the driver).
Is the microphone positioned correctly?
Yes - Go to detailed check G830888t26.
No - Install correctly?
G830888t26: Control module part number
1. Check the part number of the telephone control module.
Spare part number for control module XVJ500042?
Yes - Download the latest software to the phone control module using an approved diagnostic system.
No - Go to detailed check G830888t27.
G830888t27: Nokia phone
1. Check your phone type.
Is this Nokia 6230i with software version 3.88?
Yes - Advise the customer to take the phone to a Nokia dealer and update the software to version 3.89 or higher approved version.
No - Go to detailed check G830888t28.
G830888t28: Problems with incoming calls
1.
NOTE: Prior to April 2006 model year only.
Check for customer complaints regarding incoming calls
Does the driver or his interlocutor feel crackling when talking?
Yes - Download the latest software to the phone control module using an approved diagnostic system.
No - Go to detailed check G830888t29.
G830888t29: Problems with incoming calls
1. Check for customer complaints about incoming calls
Does the driver or his interlocutor hear an echo signal during a conversation?
Yes - Slightly decrease the volume level of the phone through the hidden audio settings menu.
No - Go to detailed check G830888t30.
G830888t30: Problems with incoming calls
1. Check for customer complaints about incoming calls
Can the conversation be heard by both the driver and his interlocutor when the phone is connected via Bluetooth?
Yes - Go to detailed check G830888t31.
No - Remove and reinstall the phone battery (do "tough" reboot), then recheck.
G830888t31: Control module checks
1. Substitute a known-good phone control module.
Does the phone's audio capabilities improve significantly when a known-good phone control module is substituted?
Yes - Replace the phone control module. Before replacing a module, refer to the Warranty Policy and Procedures Manual.
No - Go to detailed check G830888t32.
G830888t32: Control module checks
1. Check the phone control module for signs of water intrusion.
Phone control module showing signs of water intrusion (e.g. traces of corrosion on the terminals)?
Yes - Repair/replace as necessary and recheck.
No - For further assistance, contact your Land Rover Dealer Technical Support (DTS) or in "hotline" pre-warranty approval (WPAP).
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